FAQ

LEADTIME

Most of the designs are made to order, therefore kindly allow 10-15 business days for production. If the item is in stock, it will be shipped to you asap.

If you’re in a rush or would like something delivered asap, please email trouverjewellery@gmail.com and we will try our absolute best to get it to you in time. 

 

SIZING OF RINGS

Our rings are available to order in sizes A-Z. Half sizes are also available upon request.

If you're unsure of your ring size, just send us an email to trouverjewellery@gmail.com and we'll be glad to help.

 

CARING FOR YOUR JEWELLERY

All of our jewellery is made in either sterling silver, brass or copper. We also use 18k gold and rose gold plating on some items. 

STERLING SILVER

To keep your silver shiny and bright, wear it often. Silver can become tarnished when not worn for a while and not stored properly. We recommend that you store your silver items in an airtight container or in a soft cloth or bag. If the silver develops any tarnish, it's easy to remove with silver polish.

BRASS

Brass is such a lovely metal because it develops a natural patina over time. We love this about brass; it starts out shiny and eventually, gets its own unique character. If however you don't like the patina, polish your brass again with a brass polish. A piece of fresh lemon also works in a cinch. 

GOLD PLATED BRASS

With the price of gold being as high as it is, plating is an affordable way to still enjoy the look of gold without the price-tag. 

Trouver's plated items are made in solid brass, coated with a layer of 18k gold. We use industrial plating which is long-wearing. Please note that there is a layer of nickel underneath the gold plating - this helps to add shine and protects the metal.

Plating does fade over time, but if you look after it well, it can keep for a while. Plated jewellery does not like perfume, body lotions, humidity or sweat, so we recommend care with this. Also best to store the items in an airtight container or soft cloth in a bag.